We are willing to make up for any inconvenience caused to you. So you don’t have to worry about return shipping fees for any quality issues. In this case, you can request an exchange or a full refund.
If you just do not want your order anymore, then you are reminded that our website only accepts returns for items that have not been used within 30 days, and you may need to pay for return shipping. Also, for hygiene reasons, disposable masks cannot be returned after opening the package.
The entire return process must be strictly followed:
First, contact our customer service team to see if your item is eligible for return and then obtain a return authorization number. After confirming the authorization, ship your returned item to the address of our warehouse. A full refund will be issued to you after we have received your returned item and checked its condition.
For more information and assistance, please contact us!